we have compiled this list for you, for any questions not listed please feel free to call or email us at ask@crowdedline.com

How CrowdedLIne Works?

How do I order groceries

You can order your groceries online! Simply head to the menu on the top left and enter the shop, select from thousands of products found at Walmart by adding them to your cart and when ready complete the check out process. We take care of the rest. 

Am I in your coverage area?

Enter your zip code below to find out.

When will CrowdedLine expand to my area?

We will gladly send you an alert when delivery is available in your area! CrowdedLine is expanding quickly, simply fill this form out by clicking here to be kept in the loop!

Can I order alcohol

Not at this time. We are working on making this an option in the near future.

How can I apply to be a CrowdRunner (Personal Shopper)

It would be our pleasure for you to join our team. Simply click here to fill out an application. 

How can I contact customer service?

We are always here for you. Please feel free to call  (833) 862-7693 or email us at  service@crowdedline.com 

Where can I find your terms of service?

You can find our terms of service here


How can I reset my password?

In the even you forgot your password, you can simply use the “forgot password” option at the login screen. 

Can I change my email?

Absolutely! Simply head to the My Account page, under the Account details option you will see where you can change your email address. Please do ensure you are entering your correct email as this will be the email you will be receiving order confirmation etc. 

Can I change my address?

Indeed! Simply head to the My Account page, under the Addresses section you can modify your delivery address.


Is there a minimum order?

Yes. There is a minimum of $35 for delivery.

How to I add items to my cart?

Simply select “add to cart” button under each item you wish to have added to your cart. You can check your cart by clicking on the cart icon on the top right of page.

Is there a limit to how many orders I can make in one day?

Not at all, we are here for you. Order as many times as you wish.

What if I can't find something I want?

In the event you can’t find something you want, you can add a note in the check out window prior to checking out. Please be sure to be as detailed as possible, include name, size etc. 

What items are restricted from delivering?

At this time, we do not deliver tobacco, gift cards, prescription medication, propane tanks, or lottery cards due to legal restrictions.

Can I have groceries delivered to someone else?

Yes! As long as they are in our coverage area simply enter their address at check out. We will gladly send them your love.

What if the store is out of something I ordered?

Your CrowdRunner (personal shopper) will contact you from the store to see if you would like a substitute item. In the event you decline a substitute item your account will be refunded the amount payed for the item. 

What are your delivery days and time?

We deliver 7 days a week. 

  9:00 AM – 10:00 PM.


Do I need to be present at the time of delivery?

Yes. Please do schedule your delivery at a time you will be available. In the event you are not home wel will contact you to find best option on completing your delivery. Please be aware that should this occur perishable items in your order could become damaged. 

How much do I tip?

Tips are not required but they are appreciated! Your shopper goes above and beyond to provide you with the best possible products and service. You may add a tip if you wish at the check out window. Every penny of your tip goes to them.

Where is my receipt?

You will receive an order receipt soon after checking out and a final receipt after delivery via email. 

Do you deliver to a business?

Yes! As long as the business is located in a covered delivery area. 

Found I was missing an item(s) or item(s) damaged after delivery. What can I do?

We are sorry to hear you had an issue with your order. Please contact us to let us know ASAP! 

You can send an email to orders@crowdedline.com, let us know what was missing and include your order number or call us directly at (833) 862-7693.

We will follow with you within one day to resolve.

Please note that there is a 3 day limitation for reporting issues on an order.


How do you determine prices?

Simple! The price you see in the online store is the price you pay.

Delivery is $8. 

CrowdedLine prices will vary slightly from in-store prices to help cover the costs of picking, packing and processing. Our customers can expect to pay about $5 more using CrowdeLIne than they would on a $35 order purchased in the store themselves.

For example, a loaf of Great Value white bread costs $0.88  in the store and $1.18 to have it delivered with CrowdedLine.

Our customers are happy to pay the extra $.30 for the convenience and time saved!

How much is delivery?

There is a $8 delivery charge, We do not up-charge during peak times, rain or snow. 

Do you honor in-store sales?

CrowdedLine does not honor in-store sales at this time.


What is your refund policy?

If an item is missing, damaged or incorrect in your order you can request a refund within three days of your order. We are here to make your life easier and save you time. Please do tell us about the issue by sending an email to service@crowdedline.com, include your order number.

We will respond within one day. 

What forms of payment do you accept?

We currently accept all major US credit and debit cards as well as re-loadable gift cards and PayPal. 

CrowdedLine does not accept Walmart gift cards or EBT cards at this time. 

Can I use coupons?

CrowdedLine does not accept coupons at this time. 

What are the different charges on my account?

There are two charges that tend to appear on your account, they are the pre-authorization charge and the remaining balance charge.

After you have placed your order, a pre-authorization charge is placed on your account. This amount is the expected cost of your order.

If your order’s total exceeds the pre-authorization amount, you will see a separate charge reflected.

If your order’s final total is lower than the pre-authorization amount, our system will automatically refund the difference. You will only be charged the final total reflected on your final receipt received after delivery is complete. 

Why do I see a different amount from the original total?

The final charged amount will always reflect the cost of the items that you receive. There are several reasons that this charge could be more or less than the original total at checkout. 

• Special Requests –  we won’t know the cost of these items until the shopper finds them in the store

• Out of stock items – items that are out of stock in the store will be removed from the order, reducing the final charge.

 Substitutions – if the item you requested is out of stock and an adequate substitution is selected by the shopper, you will be be charged for the price of the substituted item

• Added Items – items added to your cart after checkout will not be reflected in the original total

Why was I charged Multiple times?

When the final charge for your order is more than the original checkout total you may see the remaining balance captured on a second charge. This is often the result from price adjustments from special requests, items added after placing an order, or item substitutions.